What does it cost to use Exelot?
Good news! Our platform is free to use. You only pay per shipping label, based on the distance, size, and weight of your parcels.
What delivery options do you offer?
We’ve got you covered with fast and reliable shipping by air and land—no slow sea freight here! Last-mile delivery options vary by destination, using the best and most popular methods like home delivery, pick-up points (PUDO), and cash on delivery (COD) etc..
How does the tracking work?
Full tracking from the shop to your customer’s doorstep—transparency is in our DNA. You’ll always know where your parcels are.
What’s your returns process like?
Returns are a breeze. We handle them based on where the customer is, with costs tied to distance and weight. It’s simple and straightforward.
Can I connect Exelot to my eCommerce platform?
Absolutely! We play nice with all the big platforms—Shopify, Amazon, Magento, WooCommerce, Wix, you name it. Integration is just one click away.
How reliable is your service?
We’re all about making things right. Our awesome customer service team is here to help with any questions or issues, whether it’s from you or your customers. While we aim for perfection, we know things happen. If there’s a hiccup, we jump on it quickly to sort it out.
What kind of customer service does Exelot offer?
We provide multilingual customer service with a guaranteed 1-day response time. Our team handles millions of parcels, ensuring that your customers receive timely and effective support.
What regions does Exelot cover?
Exelot offers logistics services to the USA & Canada, Europe, UK, Turkey, Middle East (including Israel, United Arab Emirates) Saudi Arabia, Australia, China/ hong kong, India, Mexico, Brazil, and many other countries.
How does Exelot manage customs and international shipping regulations?**
Our team of experts collaborates with customs agents to ensure compliance with international shipping regulations. As long as prohibited goods are not involved, we’ve got you covered—just click and ship.