At Exelot, we are dedicated to providing exceptional customer service to ensure your experience with our international shipping platform is smooth and efficient for you and for your customers.
2016
Founded
+5
Channels for support
+10M
Buyers supported annually
24H
Response time
+7
Languages supported
30M
Parcels Delivered
60+
International Lines
24\7
Global Customer Care
120+
Years of Total Experience
10%
Savings Per Parcel
Contact Us Now
Our support team is available around the clock to assist you with any inquiries or issues you may have. To contact us - please select your shipping address country:
Dimensions & How does having a dedicated agent benefit my business through Exelot's support services?
At Exelot, we assign a dedicated agent to each client, ensuring personalized and consistent support tailored to your business needs. This dedicated point of contact helps streamline communication, resolves issues quickly, and enhances the efficiency of your logistics operations.
What type of support does Exelot provide for B2B and B2C end customers?
Exelot offers comprehensive support for both B2B and B2C end customers, including real-time assistance, troubleshooting, and seamless communication across all channels. Our goal is to ensure a smooth experience for your customers, whether they are businesses or consumers.
How does Exelot ensure customer satisfaction with its services?
Customer satisfaction is at the core of Exelot's mission. We achieve this through proactive communication, prompt issue resolution, and continuous improvement of our services based on customer feedback. Our commitment is reinforced by a 24-hour response SLA, ensuring that we address any concerns swiftly and effectively. This approach guarantees that your customers receive the highest level of service and support.
Can you explain how Exelot's dedicated agents handle complex logistics issues for businesses?
Our dedicated agents are experts in logistics and are trained to handle even the most complex challenges. They work closely with your team to understand your specific needs, proactively manage potential issues, and provide solutions that keep your operations running smoothly.
What technological tools does Exelot use to optimize customer support?
Exelot employs advanced AI and business intelligence (BI) tools to enhance customer support. These technologies enable us to provide faster response times, more accurate solutions, and personalized service. By leveraging AI and BI, we ensure that our support is both efficient and effective, leading to a superior customer experience
What kind of customers receive a customer success agent and service support?
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